Contact us
Email hello@kistvault.app with your question. There are no accounts and nothing to log in to, so just describe what's happening and which platform you're on (iOS or Android). We can't see anything about your vault, so the more context you give, the better we can help.
The one thing support can't do: open your vault for you. Kistvault holds no key and runs no server, so if you've lost your password, your pattern and your Recovery Kit with no paired device, there is no reset we can perform — by design. That's the same property that stops anyone else getting in. Please keep your Recovery Kit as carefully as a passport.
Common questions, answered
- Forgot your password or pattern? Use your printed Recovery Kit to open the vault on a clean device. See the Recovery Kit and recovering on a new device.
- New phone, or switching iOS ↔ Android? Export your encrypted container and import it on the new device. See switching iPhone to Android.
- Want a backup? Export your encrypted container and keep your own copy. See backing up your container.
- Worried about privacy? Kistvault collects nothing and runs no server — read the Privacy Policy and the security model.
- How does unlock work? A password or a 4×4 pattern, both stretched by Argon2id. See password or pattern.
Still stuck?
If the pages above don't cover it, email hello@kistvault.app and we'll do our best to help with anything that doesn't require access to your encrypted content — which, happily, is most things.